TOFANE ARMCHAIR
Shipping & Returns
SHIPPING
Free Shipping on all orders
The time period for you to receive your goods is divided into processing time and delivery time.
Processing time: 0-3 working days
Shipping time: 6-14 working days
Note: For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 35-45 days. We hope you can understand.
Email: support@scuethyeespace.com
Phone: +1(213)270-4973
For more shipping information please feel free to read Shipping Policy
RETURN
Return: Returns are accepted within 30 days of receipt (natural days)
Exchanges: Delivered in 9-14 natural days
Refund: 7-10 days to arrive your card
We will merge your previous payment channels and refund you in the same way
For details please contact our customer service
Email: support@scuethyeespace.com
Phone: +1(213)270-4973
For more shipping information please feel free to read Return and Exchange Policy
Customization
Customize Size & Color
If you find a specific design of furniture & lighting that you like, but you just need a different size or color.
Simply send us an email with the following information
1. which product – it’s a good idea to send us a link to the product
2. The specific color you want, such as Ivory or Brass.
3. Specific dimensions regarding width, depth and height. Not sure what size to choose for your space? Don’t worry, you can tell us the size of your room, and be able to provide the best photo of your room, and our exclusive designer will guide you to choose the right size.
Our designer will reply to you within 24 hours and provide you with a quote.
Customize Design
If you have a specific furniture & lighting design in mind that you don’t find on our website, we can help with that as well.
Simply send us an email at support@scuethyeespace.com with the following information
1. A picture or simple design of the furniture & lighting you want.
2. The specific color you want, such as Ivory or Brass.
3. Specific dimensions regarding width, depth and height, such as 35"W x 41½"D x 28"H. Not sure what size to choose for your space? Don’t worry, you can tell us the size of your room, and be able to provide the best photo of your room, and our exclusive designer will guide you to choose the right size.
Our designer will reply to you within 24 hours and provide you with a quote.
Ready to customize a unique furniture & light fixture just for you?
See what our Instagram is saying
Shop By Hot Series
Absolutely high quality. We have a strict quality inspection procedure. All products are produced through multiple tests. Only when they meet the standards can they be sold. The products you receive are as shown in the picture. And we provide 360 days of quality assurance for each order. If there are any product problems during this period, you have the right to apply for after-sales service from us. We provide you with 24-hour free online customer service, you can communicate with us at any time.
YES, if you have any problems in choosing products, please feel free to contact us, we will recommend the right style and size according to your needs. If you have special requirements, we support customized services, you just need to tell us your needs.
Typically, products do not get damaged because we conduct rigorous testing and inspection on all products. We use various effective protective measures inside the product packaging, and we use a sturdy wooden crate to ensure the safety of the product during shipping.
However, despite our excellent safety measures, the possibility of damage still exists, although the probability is very small. But rest assured, if parts are damaged due to the product itself or during transportation, we will send you the replacement parts for free. You will need to provide some photos and videos to prove the defect.
Yes, if the product has issues due to non-human factors, you can contact our customer service. We will review the evidence you submit, and if approved, we will issue you a full refund immediately.
We have our own factory and design team, offering competitive prices and a variety of customization options. We also have a young and excellent customer service team that provides 24-hour service, resolving your issues as quickly as possible to save you valuable time. Most importantly, we ensure strict quality control over our products, Each product undergoes an 18-point inspection process to ensure it meets sales standards.
If you have any questions, please feel free to contact us. Phone contact might be faster.
Contact information:
Phone: +1(213)270-4973
WhatsApp: +1(213)270-4973
Email: support@scuethyeespace.com