Thank you for choosing our lighting products! To ensure your peace of mind and provide you with high-quality products and services, we have established the following 2 year free warranty policy:
1. Warranty Period:
We guarantee to provide you with a free warranty service for a period of three years, starting from the date of your product purchase.
2. Warranty Coverage:
During the warranty period, we will be responsible for repairing or replacing any malfunctions caused by manufacturing defects or material issues. This includes, but is not limited to, circuit failures, bulb burnouts, power supply problems, and casing damages.
3. Warranty Procedure:
If you encounter any quality issues while using our products, please follow these steps:
a. Please contact our customer service team as soon as possible and provide relevant information such as the product model, purchase date, and a description of the issue.
b. Our customer service team will provide you with a solution based on your situation, which may include remote technical support, product return, or arranging repair services.
c. If the product needs to be returned for repair, we will provide you with the necessary return instructions and ensure that your product is repaired or replaced in the shortest time possible.
d. Once the repair or replacement is completed, we will return the product to you and ensure its proper functioning.
4. Warranty Limitations:
Please note that the following situations are not covered by the free warranty:
a. Malfunctions caused by human damage, incorrect use or installation, modification, or unauthorized repairs.
b. Abnormal usage environments, including but not limited to excessively high or low voltage, high temperatures, excessive humidity, or corrosive environments.
c. Damages caused by natural disasters, accidents, or force majeure factors.
d. Unauthorized repairs or alterations to the product's components.
5. Other Considerations:
a. Please keep your purchase receipt, such as an invoice or receipt, safely as it may be required to provide relevant information when necessary.
b. Please read the product manual carefully before using the product and follow the correct instructions for use and installation.
c. If you have any questions or require additional support regarding our products, please feel free to contact our customer service team.
We are committed to providing high-quality products and excellent customer service, and we hope that our warranty policy will contribute to your satisfactory shopping experience. If you have any questions or would like further clarification, please do not hesitate to contact us： Support@scuethyeespace.com
Address: 333 S Monroe St SUITE 405 DENVER CO 80209 US
TEL: +1 213-270-4973
Hours: 7 X 24
Email: Support@scuethyeespace.com