Pre-Shipment Approval
What is Pre-Shipment Approval?
Pre-Shipment Approval is a service we set up to protect the rights of our customers, making the entire shopping process fair, transparent, and hassle-free.
How does it work?
According to your requirements, after shopping and before the product is shipped, we will provide you with product pictures and videos for confirmation. You can also ask us to provide specific parts and angles. We will wait for your final confirmation. When you confirm that the material, finish, and size of the product are correct with your selection, we will send the product normally.
When does it start working?
It will take effect when you note Pre-Shipment Approval in the order, or you can contact our customer service and indicate that you need Pre-Shipment Approval, which will also take effect.
Frequently Asked Questions
Can I confirm any details of the product?
Yes, we can provide pictures or videos of any part of the product according to your requirements to eliminate all your concerns.
Can I get a refund if the product does not meet my expectations?
Yes, if the product is not what you need, you can contact our customer service and tell us you don't like it and we will give you a refund
Under what circumstances can I get Pre-Shipment Approval?
It will start working when you indicate your needs in the order notes or contact customer service.
Note: After the product is shipped, we will no longer provide related services.
Can all products provide Pre-Shipment Approval?
Yes, we can provide Pre-Shipment Approval for most of our products.
What should I do if the product I received is not the same as what I confirmed?
This kind of incident is caused by the wrong label when sending. We can resend it to you, of course you can also choose a full refund