Elsa Raindrop Gold Branch Chandelier For Dinning Room
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Questions About the Product?
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Specifications
Product Size
Product Care
Shipping & Returns
Delivery Information
Thank you for choosing Scuethyee!
We are committed to providing you with a seamless shopping experience. Please note that shipping delays may occur due to international logistics.
Shipping Information
Free Standard Shipping: Available to Canada & USA.
Courier Options: DHL, FedEx, UPS.
Delivery Timelines: Total delivery time = Processing + Shipping time.
Processing Time: 8–12 business days
Shipping Time: 4–6 weeks
Customs Duty: Free
Shipping Fee: Free
If you need expedited shipping for extra charge, please contact customer service.Large items are securely packed in wooden crates. Note: We do not offer white glove service.For more shipping information please read Shipping Policy
Return Information
After receiving the goods, if there is any problem with the quality, we provide free return and exchange service for 30 natural days.
You need to take photos or videos as evidence and contact customer service for processing.Returns for personal reasons other than quality problems are subject to the shipping cost of shipping the goods to the designated address provided by us.For more details,please read Return and Exchange Policy
Return method:
1. Contact our customer service, our customer service will get in touch with you within a few hours.
2. Log in to the account center and submit a refund application by yourself.>>Log in to the account center
Note:If you have any questions about your order and want a refund, please contact our customer service. Choosing to Chargeback may extend the time it takes you to receive the payment
Warranty Policy
Thank you for choosing our products! To ensure your peace of mind and provide you with high-quality products and services, we provide a 2-year warranty for each order. Please refer to the warranty policy for details.
Pre-Shipment Approval
For all orders, whether customization or spot, we provide free confirmation service before shipment. Before the product is shipped, you can ask us to provide various product details required, including product details close-up. The file types provided include pictures and videos. When you confirm that there are no problems with the product color, size and material, we will send the product to you. Before you confirm the product or if the product does not meet your requirements, you can contact our customer service at any time and we will refund you.Learn More
Product information
Learn More About Customization
1. CUSTOMIZED PRODUCTS
Sales will communicate with you the details of the products, whether it is style or size, we will do our best to meet your requirements. And we have a wealth of wood color cards and fabric color cards for you to choose; in addition, it is your responsibility to ensure that all furniture items can reach the required location through any entry points (such as doorways, stairs, corridors, elevators, and corners). Please refer to our furniture measurement guide for instructions on measuring the space of your house to ensure that the items will fit when delivered.
3. PRODUCT PRODUCTION
When the product customization is confirmed, we start producing furniture. Many Scuethyee products are handmade. Given their handmade and hand-finished nature, their changes are worth looking forward to and celebrating. Each item is unique and no two are exactly the same. The items shown in the pictures and galleries on our website may differ from your actual work.
Special orders begin production immediately after the order is placed and are produced according to your specifications. Therefore, the order cannot be canceled or changed. Generally speaking, the production cycle of the product is 30-40 days. If the production cycle of the product changes, we will notify you by email.
4. CONFIRM THE FINISHED PRODUCT
After the finished product is produced, we will send you photos and videos of the product for confirmation. You can ask to see various details for final confirmation. If everything is OK, we will pack and prepare to send.
5. TRANSPORTATION
You are responsible for ensuring that all delivery address information and contact numbers are correct. This is especially important. United States: For door-to-door orders, we will transport the furniture to the port closest to you depending on your state. The shipping time varies from 25 to 45 days. After arriving at the port, we will arrange customs clearance and delivery, which takes 10 to 15 days.
6. Delivery
After customs clearance, the truck driver will deliver the product to your standard address. Please pay attention to the driver's call and be ready to receive the item.
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F.A.Q.
They appreciate cut and details, things that aren't so obvious.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
Do you offer e-gift cards for international customers?
E-gift cards are only available to customers shipping within the U.S.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
